Customer service

Welcome to the customer service page of FretGuru. We are dedicated to providing you with exceptional service and support.

Contact Us

If you have any questions, concerns, or feedback, please don't hesitate to reach out to us using the contact information provided above. We're here to help and strive to respond to all inquiries promptly

Contact Information

If you need to reach us, here is how you can get in touch:

Customer Support Email: support@fretguru.com

Our customer support team typically responds within 24-48 hours to assist you with any inquiries or concerns you may have.

Ordering Information

For questions related to placing an order, tracking an order, or any issues with the checkout process, please contact our customer support team. We're here to ensure that your shopping experience is smooth and hassle-free.

Order Fulfillment Timeframe

FretGuru strives to fulfill orders quickly. Typically orders are fulfilled and shipped within 1-2 business days.

Product Inquiries

If you have questions about specific products, such as features, specifications, or compatibility, our knowledgeable customer support representatives can provide you with detailed information to help you make an informed decision.

Returns

To request a return, customers must email support@fretguru.com for a return authorization within 14 days of delivery.

Please provide your order number and a brief explanation of the reason for your request.

Returns are accepted for items in unused condition. Customer is responsible for return shipping. Your refund will be processed soon after we receive your items back.

In the unlikely event you receive a damaged or defective item, FretGuru will provide a complimentary return label at no additional cost. You have the option of a full refund or a replacement.

Order Cancellation

Orders for physical products can be canceled and refunded before they have been shipped. Once the order has been shipped, it cannot be canceled, but you may return the item for a refund according to our return policy.

FretGuru strives to fulfill orders quickly and your order may ship before it can be cancelled.

To request to cancel an order, please contact our customer support team at support@fretguru.com or through the web form on the “Contact” page on this website.

Refund Processing Time

Refunds will be processed within usually [2} business days after approval. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Feedback and Suggestions

We value your feedback and take it seriously. If you have suggestions for how we can improve our products, services, or website, please let us know. Your input helps us continue to evolve and better serve our customers.

Changes to This Policy

We reserve the right to update or modify our refund and cancellation policies at any time without prior notice. Any changes will be effective immediately upon posting to this page.