Fulfillment policy.

Refunds and Cancellations

At FretGuru, we strive to ensure your complete satisfaction with our products and services. I personally stand behind every tool we craft.

Please read our refund and cancellation policies carefully before making a purchase.

Refunds

If you receive a defective or damaged physical product, please contact us within [14] days of receiving the item to arrange for a replacement or refund. Proof of purchase may be required.

Cancellations

Orders for physical products can be canceled and refunded before they have been shipped. Once the order has been shipped, it cannot be canceled, but you may return the item for a refund according to our return policy.

How to Request a Refund or Cancel an Order

To request a refund or cancel an order, please contact our customer support team at fretguru@gmail.com, or through the web form on the “Contact” page on this website, or call us at (949) 212-3356. Please provide your order number and a brief explanation of the reason for your request.

Processing Time

Refunds will be processed within [2] business days after approval. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Contact Us

If you have any questions about our refund and cancellation policies, please don't hesitate to contact us at fretguru@gmail.com, or through the web form on the “Contact” page on this website, or call us at (949) 212-3356. Our friendly customer support team will be happy to assist you.

Changes to This Policy

We reserve the right to update or modify our refund and cancellation policies at any time without prior notice. Any changes will be effective immediately upon posting to this page.